Thought you guys would be interested to know that I received feedback on the letter I sent to Pick n Pay questioning their heavy produce packaging (read the letter here).
The General Manager of Fresh Produce for the company responded:
“Thank you for taking the time to write this letter.
Your points are very valid and it is something that we as PNP must address and put in place ASAP.
1) We need to reduce our packing where possible but there are certain products that must be packaged. Here we need to look at recyclable packaging.
2) You can buy loose selling produce from PNP and use your own bag. At our scale we will have to unpack the product from your bag else we will be charging you extra for the weight your bag. Please check and ensure that the other retailers are not making an extra few cents out of you by including your bag weights to the product weight?
3) We need to get scales onto our tills; this is something that the company has been working on for some time. We have had some challenges with this, but you as the customer do not want to hear it.
We still have a lot of work to do to get where you want us to be but we will strive to get there ASAP.”
Not sure about point 1) as other establishments sell everything – pawpaws, avo’s, green beans, mushrooms – loose and I manage to get it home fine. Hmm, not berries yet though come to think about it. They’re probably the only fresh produce I buy despite the packaging. And if they had a loose option, I’d certainly use it!
Anyway, it’s a nice way to round off the week with feedback – at least I know that they’ve read and considered my points, and when it comes to review time I might make some positive influence.